Shipping and Delivery
DELIVERY COSTS AND TIMES
Shipping within Australia
Our standard shipping charge is free, and we ship by Australia Post Registered Post E-Parcel Service, which requires a signature upon delivery, so we recommend delivery to an address that is attended during business hours. Every parcel is trackable.
Once the order is confirmed, items are handmade and shipped within 10 business days and should be delivered within 5 business days, unless being sent to remote parts of Australia such as NT. Parcels to WA can take between 4-9 business days to be delivered.
Shipping on all products within Australia: free
Large parcels (over 500 grams; e.g. bags) are sent via Registered Post International (signature required) with tracking number:
Lohmann offers an Express Post Service for a flat fee of $25.00. This service is offered by Australia Post and is only valid if the order is placed before 3pm (AEST) or for luggage before 12pm (AEST).
For guaranteed next day delivery the delivery address needs to be within the Australia Post Express Post Network. To check if your postcode is within the network please visit http://auspost.com.au/parcels-mail/delivery-areas.html. Once the item leaves our warehouse we are not responsible for any delivery delays that may occur.
HOW DO I TRACK MY PARCEL?
All regular orders are sent as registered mail using Australia Post’s Registered Post E-Parcel Service. Each parcel has a tracking number and this is emailed to the customer once the items have been dispatched.
RETURNS AND REPLACEMENTS
All products purchased from the Lohmann website may be exchanged for a store credit only upon item being faulty or damaged prior to leaving our warehouse and within 6 weeks of purchase.
Exchanges will be accepted via courier or post, at the expense of the customer. We would always recommend that the returns are insured and registered.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six weeks of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For more information please contact Lohmann.